Chapter 9: Scheduling Appointments and Patient Processing

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Across
  1. 4. Rules that control how something should be done
  2. 7. Skilled as a result of training or practice
  3. 8. A type of software that allows for the user to enter demographic information, schedule appointments, perform billing tasks, and generate reports
  4. 13. A patient who has been treated previously by the Provider within the last 3 years
  5. 14. Space of time between events
  6. 16. Type of appointment scheduling that attempts to create flexibility within each hour and assumes that the actual time needed for all patients will average out over the course of the day
  7. 17. Failure of a patient to keep an appointment without advance notice
  8. 18. The environment in which something is created or takes shape
  9. 19. Documentation in the medical record to track the patient's condition and progress
  10. 20. To sort out and classify the injured or sick to determine the priority of patients to be treated
  11. 22. The process of determining if a procedure or service is covered by the insurance plan and what the reimbursement is for that procedure or service
  12. 24. Type of appointment scheduling where the facility is open at given hours and the patients are told to come in at any time during those open hours
  13. 25. Notice of Privacy Practices which is a written document describing the healthcare facility's privacy practices
Down
  1. 1. A patient who is new to the Provider or Practice or a patient who has not been seen within the last 3 years
  2. 2. A system for examining and separating into different groups and determining the severity of illness and prioritizing appointments based on that severity
  3. 3. The process of confirming health insurance coverage for the patient
  4. 5. Type of appointment scheduling where a patient is given a specific time for an appointment and is considered the most common practice
  5. 6. A secure online website that gives patients 24 hour access to health information using a username and password
  6. 9. Type of appointment scheduling when two patients are booked to come in at the same time with the same Provider and is not considered good practice
  7. 10. Essential or being an indispensable part of a whole
  8. 11. A means of achieving a particular end, as in a situation requiring urgency or caution
  9. 12. A process required by some insurance carriers in which the Provider obtains permission to perform certain procedures or services
  10. 15. Statistical data of a population
  11. 21. An appointment type used when a patient needs to see the Provider after a condition should have been resolved or to monitor an ongoing condition
  12. 23. An unexpected event that throws a plan in disorder