Chapter 9 - Supply Chains

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Across
  1. 1. Products that are ______-docked spend little or no time in warehouses as they are delivered via truck to a dock at a warehouse then unloaded and put on other trucks bound for retail outlets.
  2. 4. Supply Chain _________is sharing more than just basic transaction information, companies can see how well operations are proceeding, how products are flowing through the chain.
  3. 6. ______-in-time inventory is used to lower the amount of inventory and still maintain they stock they need to satisfy customers.
  4. 7. _________ time the amount of time it takes for a customer to receive a good or service once it has been ordered.
  5. 9. _________-managed inventory contracting with suppliers to ship inventory as it is needed.
  6. 10. _____________ is the process of actually purchasing those goods and services.
  7. 13. If a firm can find a company that can add more value than it can to a function, it will often ____________ the task to that company.
  8. 17. ____________ refers to the physical flow of materials in the supply chain.
  9. 18. _________ planning the process of estimating how much of a good or service customers will buy from you.
Down
  1. 2. ___________ is a term used to describe a reduction or loss in inventory due to shoplifting, employee theft, paperwork errors, or supplier fraud (Waters, 2009).
  2. 3. A __________ center is a warehouse or storage facility where the emphasis is on processing and moving goods on to wholesalers, retailers, or consumers.
  3. 5. ___________ occur when you run out of a product a customer wants to buy.
  4. 8. ___________ scheduling the management of the resources, events, and processes need to create an offering.
  5. 11. ____________ product code (EPC) similar to a barcode, only better, because the number on it is truly unique.
  6. 12. ____________ stock is backup inventory that serves as a buffer in case the demand for a product surges or the supply of it drops off for some reason.
  7. 14. ___________-frequency identification (RFID) tag emits radio signals that can record and track a shipment as it comes in and out of a facility.
  8. 15. ________ customization a term used for systems that can allow customers to have products/services tailored to their preferences.
  9. 16. _____________is the process of evaluating and hiring individual businesses to supply goods and services to your business.