Chapter Twelve Human Communication in the Workplace: Organizational Communication

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Across
  1. 1. A condition in which a worker has to deal with an excessive amount of information.
  2. 6. Messages sent from the lower levels of a hierarchy to the upper levels.
  3. 9. Configurations of channels through which messages pass from one person to another.
  4. 12. To increase the ease and efficiency of the labor involved on the shop floor of an industrial plant. This implies an ergonomic approach to industry, its jobs, machinery and its hazards.
  5. 14. Clue you to what is going on in an organization and will provide the very information that you need to interact effectively with a wide variety of individuals.
  6. 17. The process of sending and receiving verbal and nonverbal messages the convey meaning that occur within an organization context.
  7. 19. Messages that are sanctioned by the organization itself and are organizationally focused.
  8. 20. The professional maintenance of a favorable public image by a company or other organization or a famous person.The state of the relationship between the public and a company or other organization or a famous person.
Down
  1. 2. Messages between equals, Managers to Managers.
  2. 3. The state or quality of being intricate or complicated.
  3. 4. Messages send from the higher levels to the lower levers of the hierarchy.
  4. 5. Norms are the agreed‐upon expectations and rules by which a culture guides the behavior of its members in any given situation.
  5. 7. A process that fosters the exchange of information and ideas among individuals or groups that share a common interest. It may be for social or business purposes.
  6. 8. Bullying or coercion of a sexual nature and the unwelcome or inappropriate promise of rewards in exchange for sexual favors.
  7. 10. The situation that exists when a worker is given little to no information.
  8. 11. A group of neural structures responsible for incentive salience, associative learning, and positively-valenced emotions, particularly ones which involve pleasure as a core component.
  9. 13. The activity or profession of producing advertisements for commercial products or services.
  10. 15. Advise or train (someone, especially a younger colleague).
  11. 16. The capacity to have an effect on the character, development, or behavior of someone or something, or the effect itself.
  12. 18. The condition of having paid work.