Chapters 10 & 11

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Across
  1. 1. employees from the same department who work in a group
  2. 3. a group of employees who work for someone in charge
  3. 5. being capable
  4. 6. steps that employees follow from lower to higher level postitions
  5. 7. rest periods
  6. 8. supervisor's title
  7. 10. another title for a staff member
  8. 11. highest level of productivity
  9. 14. gives orders
  10. 16. planning to make the best use of your time
  11. 17. work together and rely on one another
  12. 19. a trusted adviser
  13. 20. favorable result
Down
  1. 2. people who help others project a desired image
  2. 4. moving up in an organization
  3. 9. level of enthusiasm
  4. 12. make better
  5. 13. manners
  6. 15. organizations that represent workers in negotiations regarding employee rights
  7. 18. temporary stoppage of work