CICT Basics

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Across
  1. 4. the number of times you call a contact
  2. 6. the number of texts you send per call
  3. 7. you send a text unless you complete an
  4. 9. the organization we work for
  5. 13. corona viruses are named for their crown-like “this”
  6. 14. where we complete interviews
  7. 15. the number of times you call a case
  8. 16. the organization that probably hired you
  9. 17. cases should be completed within 24
Down
  1. 1. covid-19 is an example of a
  2. 2. if you can, always leave a
  3. 3. your status in Twilio on breaks/lunch
  4. 5. don’t share
  5. 8. your status in Twilio during meetings
  6. 10. your standard status in Twilio is
  7. 11. the number of hours between calls
  8. 12. where we communicate with our coworkers
  9. 15. where you make calls