CICT Basics

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Across
  1. 2. the number of hours between calls
  2. 5. outcome for when someone refused to answer questions
  3. 6. Remember to be
  4. 7. the number of times you call a case
  5. 8. don’t share
  6. 9. can’t be done for contacts
  7. 11. where we complete interviews
  8. 14. where we communicate with our coworkers
  9. 17. the number of times you call a contact
  10. 19. the number of texts you send per call
  11. 22. your status in Twilio during meetings
  12. 23. outcome for after an interview is completed
  13. 25. the organization that probably hired you
  14. 26. close contact: within 6 feet for “x” minutes or more
  15. 27. always create a call
  16. 29. we are grateful for
  17. 30. cases should be completed within 24
Down
  1. 1. if you can, always leave a
  2. 3. corona viruses are named for their crown-like “this”
  3. 4. call log outcome for when someone answered SOME questions
  4. 9. gets the job done
  5. 10. your standard status in Twilio is
  6. 12. outcome for when you called three times with no answer
  7. 13. the organization we work for
  8. 15. where you make calls
  9. 16. covid-19 is an example of a
  10. 18. a person who has been close to someone who tested positive
  11. 19. your status in Twilio on breaks/lunch
  12. 20. don’t be afraid to ask
  13. 21. a person who has tested positive
  14. 24. you send a text unless you complete an
  15. 28. always click save and