Cisco — MVV

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Across
  1. 6. The data that is generated by instrumentation and logging systems created through the use and operation of the product or service.
  2. 8. The full customer lifecycle from “Need” through “Advocate.” It represents the entire racetrack. It is the experience that customers and partners have with Cisco® products, services, employees, ecosystem partners, and training and certification programs.
  3. 9. The post purchase portion of the lifecycle from “Onboard” through “Optimize.” It is focused on ensuring a customer realizes the value of their purchase, so they are more likely to renew and buy additional Cisco products/services.
  4. 11. A repeatable, scalable, and templatized structure for delivery of a solution. It is aligned with sales plays, use cases, or a type of business outcome. It is mapped to the customer outcome scope that can span across multiple architectures and business entities.
Down
  1. 1. A feature within the Lifecycle Advantage Platform that gives partners the information they need to digitally guide their customers through the lifecycle and help scale their customer success practices
  2. 2. A digital letter of authority, where partners can request their customers consent to have full visibility into their Install base or access to their telemetry data, or both.
  3. 3. The partners' data that is uploaded to the Lifecycle Advantage platform each month for review.
  4. 4. A Cisco program that helps partners build better customer relationships through an automated series of co-branded digital engagements. By targeting important milestones in the lifecycle, these notifications help customers get maximum value from their Cisco investment, accelerating adoption, simplifying renewals and facilitating upsells, helping partners achieve their renewal rates while digitally nurturing a positive experience for customers.
  5. 5. A feature of the Lifecycle Advantage Program that helps partners to simplify and automate the renew and attach process by adding quotes to the notifications that partners send to their customers. Customers can then view and edit these quotes online, and then notify the partners of their intent to purchase.
  6. 7. Provides insights on overall customer performance, product relationship, and future customer behaviour.
  7. 10. These are specific technology outcomes and solutions and specific intellectual property that work together to deliver business outcomes across architectures.