Citizens Credo

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Across
  1. 3. Services credit cards
  2. 4. Takes escalations when trigger language is used
  3. 7. services our loans
  4. 8. Meeting customer expectations
  5. 10. Coaching/Escalations
  6. 11. Michael Coulanges manages this team
  7. 13. To provide a positive customer
  8. 14. Current CEO
  9. 15. Sometimes is called your second family
  10. 16. Service to
  11. 17. Location of new campus
  12. 18. Helping you reach your potential
Down
  1. 1. One of our top resources
  2. 2. Helping out your community
  3. 5. Monitors service levels
  4. 6. Overseas contact center
  5. 9. Individuals calling into the contact center
  6. 12. Stake in company