Claims Happen! Protect Your Practice with Kristin Coverly

3. Express concern, but don't do this when an incident occurs (two words, no space)
4. When a client takes legal action against a therapist, payout amount plus this equals the total amount of the claim (three words, no spaces)
7. This type of liability coverage protects you as long as you're insured at the time of the incident, even if a claim is made years later and you no longer carry that insurance (two words, no space)
9. Deep work over this area can result in serious nerve damage (two words, no space)
11. This word describes the following statement: "Most claims are filed immediately after the incident occurs."
12. If done accurately and conscientiously, This is one of the best ways a therapist has to defend her/his actions in the treatment room
15. This word describes those therapists that receive the majority of liability claims from clients
16. This modality typically generates the largest number of claims (two words, no space)

1. Telling the client what to expect during and after the session is a key part of this (two words, no space)
2. This type of injury is common during chair massage due to therapists using too much pressure and not checking in with the client
5. Therapists should always heed this type of feeling, and decline to give a massage if they don't feel good about the client's overall health and condition
6. This is one of the most costly types of injury a client can sustain (two words, no space)
8. This type of damage to client's arms can result in a high liability payout
10. This type of liability coverage only protects you if you're insured at the time a claim is made, regardless of when the incident occurred (two words, no space)
13. This type of liability is also called "slip and fall," and makes up about 50% of all claims
14. Wise therapists know that even this type of client may file a claim against them if she/he feels it's justified (two words, no space)