Clean production and Quality management

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Across
  1. 3. Costs associated with problems found after the product reaches the customer.
  2. 4. Energy that is collected from resources, which are naturally replenished on a human timescale, such as sunlight, wind, rain, tides, waves, and geothermal heat.
  3. 7. A strategy for reducing the amount of pollution into the environment.
  4. 9. Costs of things that go wrong before the product reaches the customer. These include rework, scrap, downgrades, retesting, and so forth.
  5. 10. A TQM tool that provides a graph of contiguous vertical bars representing a frequency distribution.
  6. 12. What does company trying minimize applying clean production strategies?
  7. 14. A set of principles or guidelines.
  8. 16. The process of maintaining change in a balanced fashion, in which the exploitation of resources, the direction of investments, the orientation of technological development and institutional change are all in harmony and enhance both current and future potential to meet human needs and aspirations.
Down
  1. 1. A graphical TQM diagram to analyze the relationship between two sets of data.
  2. 2. Not conforming to predetermined standards.
  3. 5. Where are that much of Dimensions of Quality.
  4. 6. The measure of how well a product performs its purpose without breaking down.
  5. 8. The confidence customers have that a service provider is trustworthy and knowledgeable.
  6. 11. Compliance with standards.
  7. 13. The process of converting waste materials into new materials and objects.
  8. 15. The totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs.