Clear Product - Usage Deep Dive Workshop

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Across
  1. 1. What users can do to get messages when a new case enters a filter in explore.
  2. 3. Where users can test and adjust the definition of potential new performance trackers, before using them in the dashboard.
  3. 5. Where you can see an overview of when custom keywords were said during your calls.
  4. 6. The only type of annotations users can create in the UI of the annotation page.
  5. 10. Where you'll see notifications if you received feedback on one of your calls, have been assigned to review someone else's call or if a new call matches a filter you are subscribed to.
  6. 11. What you can set as organizational default to display the relevant metadata, in explore.
  7. 13. The permission users need to create a new review template.
  8. 14. What you need to add to a call-search query, to search for calls using keywords, with an "AND" relationship between them.
  9. 16. Icon that appears in the template builder, to show that a conditional appearance is set on an unfocused field.
  10. 21. What defines the set of permissions a user has when using the Corti app.
  11. 23. Where-team leads can see a quantified overview of the review pipeline.
  12. 24. Label that will appear in the "Overall vs Goal" section of the performance. dashboard, if your overall performance is below [target] but above [target-15%]
  13. 25. The logic operator which links "search keywords" in the same search field, in a call search query.
Down
  1. 2. The button you click on to get an overview of the content of your manual reviews.
  2. 4. The adjective we use to define an annotation, which can be manually added to the audio file by users in the SCV. This annotation is....
  3. 6. Where call-takers and reviewers can listen to calls.
  4. 7. Where you can see a list of all the annotations in your call.
  5. 8. Where you need to go to change date, time and timezone formats of the app.
  6. 9. The action call-takers are expected to do to close a review cycle, after receiving feedback on one of their calls.
  7. 12. In review-queue, the filter you need to select to see a list of all cases which are either ready to review or to acknowledge.
  8. 15. What users can do in the SCV to temporarily hide annotations on the audio file & the timeline.
  9. 17. The user-information you need to match between metadata file and the user created in Corti app, when using bulk upload tool.
  10. 18. The color of the notification that will appear in your "home" page, when you have a case assigned to you for review.
  11. 19. What users should do to custom filters in explore, if they know they will need them on a recurring basis.
  12. 20. The color of the notification that will appear in your "home" page if you have a review to acknowledge.
  13. 22. What you need to create to get an overview of the performance, for a specific group of call-takers.