Client Experience Puzzle

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Across
  1. 1. Portal We manage our complaints here.
  2. 4. The ability to address the problems that need to be solved, risks to be mitigated, and decisions to be made.
  3. 5. A measurement that determines how happy customers are with a company's products, services, and capabilities.
  4. 7. When our _____ win, we win.
  5. 8. An estimate of the average revenue that a customer will generate throughout their lifespan as a customer.
  6. 10. The ability to understand and share the feelings of another.
Down
  1. 2. Is the amount of time taken to complete a process or fulfill a request.
  2. 3. The ability of a company or product to retain its customers over some specified period.
  3. 6. Helps to define what a customer can expect from a service and how it should be delivered by the service provider
  4. 9. One of the most effective metrics for gaining insight into your employees' feelings and opinions.