Customer Service Week - Mind Bender

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Across
  1. 3. Strong feeling when customers return.
  2. 4. Get it ____ the first time.
  3. 5. Polite expression of praise.
  4. 7. Make sure you deliver _____ service.
  5. 10. Violation of code of conduct.
  6. 12. What information / By When / to whom.
  7. 13. Close connection established with customer.
  8. 15. Ability to understand feelings of customer.
Down
  1. 1. Work towards improving customer ____.
  2. 2. Expressing dissatisfaction.
  3. 6. Go the extra ____ for your customers.
  4. 8. It is important to ___ customer needs.
  5. 9. List of points to be considered in a task.
  6. 11. Know how to ___ customer service issues.
  7. 14. Valuable indicator of customer happiness.