Clinical Contact Center- Knowledge Check

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Across
  1. 5. Name of the program that records all calls.
  2. 6. What was the first emergency use authorization (EUA) medication put in place at the VISN 8 CCC?
  3. 9. New electronic health record that the CCC switched to.
  4. 12. The name of the subchannel to post inquiries about Tele-EC cases.
  5. 15. Who is the Chief of Pharmacy at the VISN 8 CCC?
  6. 16. Where should you input a request for CRM access issues?
  7. 18. Who is the Network Director of the VISN 8 CCC?
  8. 19. A new system where Veterans may be able to see virtual providers if DST recommends ER.
  9. 21. What key word can you type in the phone book to bring up the priority line to transfer calls to the VISN 8 CCC Pharmacy, RN, or AMSA in Finesse?
  10. 22. Where should you log technical issues for CRM?
Down
  1. 1. Who is the chief of CCC HAS?
  2. 2. The diversity group recently presented on a religious festival for Muslims that marks the end of the holy month of Ramadan.
  3. 3. Which provider was the Tele-EC cosigner for April 11 2024?
  4. 4. Based on Dr. Lindsey Elme's "Career journey" video, what was her first profession?
  5. 7. The new title for Licensed Individual Providers (LIP)
  6. 8. Which provider is listed as the cosigner for VMP appointments for April 11 2024?
  7. 10. Who leads the VISN 8 CCC TelCare Team? (their last name recently changed)
  8. 11. Nickname for calls that get dropped.
  9. 13. TeleEC is not accepting referrals from this location.
  10. 14. Based on Ms Mont's "Career journey" video, what was the first job did she manage?
  11. 17. The VISN 8 CCC will be _ years old on June 2024.
  12. 20. How many nurse managers do we have total?