Customer Service Week 6

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Across
  1. 1. Your most important communication tool when you’re on the phone is your.
  2. 3. Another word for the internal customer is _____.
  3. 6. Taking personal responsibility for a customer’s complaint is taking _____.
  4. 7. The most important customer service skill is ____.
  5. 8. Don't forget to say this before you hang up.
Down
  1. 2. The people you serve each day?
  2. 4. This action shows you understand the caller's feelings.
  3. 5. Ask permission before you put the person on____.