Customer Service Week 7

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Across
  1. 5. Taking personal responsibility for a customer’s complaint is taking _____.
  2. 7. The people you serve each day?
  3. 8. Ask permission before you put the person on____.
Down
  1. 1. The most important customer service skill is ____.
  2. 2. Another word for the internal customer is _____.
  3. 3. This action shows you understand the caller's feelings.
  4. 4. You Don't forget to say this before you hang up.
  5. 6. Your most important communication tool when you’re on the phone is your.