Customer Service Week 5

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Across
  1. 5. This action shows you understand the caller's feelings.
  2. 7. Taking personal responsibility for a customer’s complaint is taking _____.
  3. 8. Another word for the internal customer is _____.
Down
  1. 1. Don't forget to say this before you hang up.
  2. 2. The most important customer service skill is ____.
  3. 3. Your most important communication tool when you’re on the phone is your.
  4. 4. The people you serve each day?
  5. 6. Ask permission before you put the person on____.