Clue Chamber

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Across
  1. 4. 'Quality ________', this involves taking a proactive approach towards quality management by seeking to prevent defects ever being produced.
  2. 7. In e-commerce this refers to a transaction that takes place between one business organization and another
  3. 10. 'Quality ________ deployment (QFD)', a structured procedure that aims to ensure that the design of products and services meets the needs of the customer.
  4. 13. Any interruption, failure or disruption to operations that causes a loss of intended production
  5. 16. Pull An approach to NPD based on the premise that organizations should only supply products for which a demand can be identified.
  6. 17. The original or model on which something is based or formed
  7. 19. The Balanced ________', a performance measurement framework that organizes performance measures into four perspectives (financial, customer, internal processes and learning and development).
  8. 20. The act of predicting the future likely level of demand for products and services
  9. 21. Gap Any difference between the customers’ expectations of a product or service and their perceptions of their experience of it.
  10. 22. Sigma An approach to quality improvement pioneered by Motorola in the 1980s.
  11. 23. '_______ of quality', an expression of an organization’s performance in quality in financial terms.
  12. 24. One of the terms used to describe the process of obtaining inputs of goods or services from a source outside of the organization
  13. 25. The world’s largest retailer
  14. 26. A Japanese term which loosely translates as ‘continuous improvement’.
  15. 27. Core ___________', something that an organization can do uniquely well.
  16. 29. '_______ quality management (TQM)', a philosophy for quality improvement based on principles of the elimination of waste, continuous involvement and the involvement of all employees.
Down
  1. 1. The increasing integration of economic activity around the world, evidenced by the growth in international trade and the increasing interdependence of national economies
  2. 2. A measure of the success of an operation in producing outputs that satisfy customers
  3. 3. 9000 A well-known family of standards for quality management systems, (answer contains letters and numbers).
  4. 5. 'Performance _______', the level of performance deemed suitable for use as the target level of performance against which to compare a particular aspect of performance.
  5. 6. One of the three Es of performance measurement.
  6. 8. Mass ___________', the use of a single process to produce a wide variety of products (or services). It aims to realize unit cost reductions through economies of scope in the same way that mass manufacturing aims to achieve economies of scale.
  7. 9. 'Quality ______', an extension of quality inspection in that it uses data from inspection to identify causes of defects and to take corrective action.
  8. 11. Japanese car- maker which has recently implemented an International Multi-purpose Vehicle project (IMV) to connect its supply system on a global scale
  9. 12. Moving certain operations to another county, either by relocating affected operations to facilities in another country, or by outsourcing the operations to a foreign supplier
  10. 14. ‘The ______ prize’ the oldest quality award in Japanese business. Now also open to non- Japanese companies.
  11. 15. 'Electronic ______ interchange', the computer-to- computer exchange of structured information via a telecommunication link
  12. 18. '_________ measurement', the process of quantifying the efficiency and effectiveness of actions.
  13. 22. The direction and scope of an organization over the long term
  14. 28. 'Failure mode and _______ analysis', (FMEA), a technique used to identify likely causes of failure and their consequences so that preventative actions can be taken.