Clustered

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Across
  1. 4. A questioning technique
  2. 5. Hardware supported by Gelos
  3. 8. A vision impairment
  4. 9. ICT Department you come under
  5. 13. A listening technique
  6. 14. Phone calls made through the internet
  7. 15. Crucial to your success
Down
  1. 1. A form of communication
  2. 2. Vendor support agreement
  3. 3. What is the cause of the problem?
  4. 6. Asynchronous software
  5. 7. Service request
  6. 9. Service Level Agreement
  7. 10. Five levels of priority
  8. 11. Building on the client's existing skills
  9. 12. Contribute effectively to a team meeting