Clustered
Across
- 4. A questioning technique
- 5. Hardware supported by Gelos
- 8. A vision impairment
- 9. ICT Department you come under
- 13. A listening technique
- 14. Phone calls made through the internet
- 15. Crucial to your success
Down
- 1. A form of communication
- 2. Vendor support agreement
- 3. What is the cause of the problem?
- 6. Asynchronous software
- 7. Service request
- 9. Service Level Agreement
- 10. Five levels of priority
- 11. Building on the client's existing skills
- 12. Contribute effectively to a team meeting