Coach To Lead

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Across
  1. 3. The most Basic Customer Requirements
  2. 4. Essential during monitoring
  3. 5. Human Needs
  4. 6. Analyzing Service Quality
  5. 8. 80-20 Rule
  6. 10. To win at all Costs
  7. 12. Avioding Conflict
  8. 15. The second stage in the Tuckman's Model
  9. 16. Type of goals Team Leads should set
  10. 19. The activity that should be done every month
  11. 21. Ideal coaching module
Down
  1. 1. Type of Language we should use
  2. 2. The activity that should be done atleast once a year
  3. 7. The Unexpected Customer Requirements
  4. 9. One of the primary duty's of a Team Lead
  5. 11. The ideal model for Team Development
  6. 13. Jan Carlzon developed this in 1984
  7. 14. Developed Ability & Willingness Matrix
  8. 17. The end user
  9. 18. The key aspect of floor walking
  10. 20. You work here
  11. 22. A Team Lead does this