COFA

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Across
  1. 3. The _____ diagram is a creative process used for gathering and organizing large amounts of datas, ideas and insights by evidencing their natural correlations
  2. 5. A _____ Journey Map is a type of design tool that outlines the specific touch points people may interact within your specific service
  3. 7. What method of testing a service involves observing and asking a number of users about the use of existing or future products or services?
  4. 9. Before getting into the costly development of a new or improved service, the process of testing and _____ is best for the initial steps in product development
  5. 10. A unique picture that is able to give an immediate idea of the main features of the service, is called a ______ image
  6. 11. A _____ walkthrough involves evaluators observing a service by going through the stages of the client journey
  7. 12. The response experience in which both the user and the organization are engaged in a mutually affecting experience is called what?
  8. 14. _____ is the process of imagining what could potentially result in future ventures which become more visible through this design activity
  9. 15. Hypothetically thinking that a future service does in fact actually exist and building a potential journey through some of its functionalities
  10. 16. The _____ is a perfect design tool for the visual expansion of ideas and the interconnectivity between them all
Down
  1. 1. The tangible and intangible advantages the user gets from the service is called what?
  2. 2. A series of drawings or pictures, put together in a narrative sequence showing the manifestation of every touch point and the relationship between them
  3. 4. When mapping out the touch points of the service, you can use a service _____
  4. 6. To be able to create a good user experience you need to understand the _____
  5. 8. A written document that alters during the design process, it describes the aim of the project in a detailed way and the evolution of the ideas developed step by step
  6. 13. A visual composition of pictures and materials that propose an atmosphere by giving the generic perception of it