Coffee & Crosswords with Mandy & Lindsey

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Across
  1. 2. Award given annually to recognize associates exemplifying the Neiman Marcus values
  2. 6. Loyalty program that rewards customers for shopping with their NM or BG Credit Card
  3. 7. Work done by an associate after a sale is closed to ensure the customer is completely satisfied
  4. 9. Refreshment offered to all customers to enhance the shopping experience
  5. 10. The first thing every customer should receive when they visit our store
  6. 11. Expertise held by associates to confidently inform & sell merchandise
  7. 14. Facial expression given to welcome customers & make them feel comfortable in our store
Down
  1. 1. Award given monthly to recognize associates providing exceptional customer service
  2. 3. Making good on all promises & commitments to customers
  3. 4. Internal app used to contact customers & tailor the shopping experience to their lifestyle
  4. 5. Intercepting a customer visiting the store to make an online return & possibly creating a new relationship
  5. 8. The only way a customer can become an InCircle member
  6. 12. Electronic proof of payment that can be easily retrieved through email & allows customers to easily provide feedback about their shopping experience
  7. 13. Addressing customers by this & providing your own to build relationships