Collections Crossword Puzzle

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Across
  1. 1. Bills account balance in installments to be paid in conjunction with monthly invoiced charges
  2. 3. Houses events that occur on an account
  3. 6. Indicates whether the customer is senior, military, DHS verified, etc
  4. 7. Amount of medical extensions accounts are eligible for in a 12 month period
  5. 12. Tab that allows you to edit the customer's personal information
  6. 13. A ____ Certificate that places a 30 day hold on accounts due to medical reasons
Down
  1. 2. Extends date of the account balance to the day before the next bill date
  2. 4. Tab selected to acess additional resources
  3. 5. Rate remains constant for a fixed period of time
  4. 8. Amount of days after an account is past due it's sent to the dialer
  5. 9. Web-based softphone application
  6. 10. Used to acess meter information
  7. 11. Rate where the price is subject to fluctuate