Collections Holiday Crossword

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Across
  1. 3. What is the highest-grossing Christmas movie to date?
  2. 8. What script is required when a loan is not in an active COVID-19 DFB and due 2+ payments or due 1 payment not curing by EOM via OTD/PTP?
  3. 11. A ______ should be submitted for ANY complaint the customer is making.
  4. 12. How many sizes does the Grinch’s heart grow?
  5. 13. Nickname for Hollywood: ____ Town.
  6. 14. How many ghosts appear in A Christmas Carol?
  7. 16. QRPC question “Can borrower repay the loan?” should be marked as ______ if the customer secures all contractual payments (payments due) including or not including fees today or by end of month as an OTD or PTP.
  8. 17. In the movie Elf, Buddy the Elf sticks to the four main food groups: candy, candy canes, candy corns and _____.
  9. 18. The LC must obtain _______ to send debt collection emails/text messages ONLY if the loan is flagged as FDCPA “Yes” in LAMP. If the loan is marked “No” the LC should not ask for consent to text/email.
Down
  1. 1. Which country started the tradition of putting up a Christmas tree?
  2. 2. LC's should submit death of borrower notification through the ______ ___ _________ task in LAFA. This will ensure that any potential SII's will get the information they need if they wish to be confirmed.
  3. 4. When a customer is stating they will be sending the funds to payoff the loan only one ______ should be entered for the entire amount.
  4. 5. What was the first song played in space?
  5. 6. Elvis is going to have a ____ Christmas.
  6. 7. If there is not a complaint being made but we will need to follow up on a task that is being submitted, such as reallocation of funds, a _______ _______ should be submitted along with the Suspense Reversal task.
  7. 9. Which country did eggnog come from?
  8. 10. True or False. This Successor in Interest LAFA task must be submitted on the date we are first contacted concerning the death of the borrower and/or by the potential SII in order to be compliant with federal requirements.
  9. 15. If the customer advises it is a bad time or is requesting we do not call during certain hours we should update the Contact info with the restriction ONLY if the loan is flagged as ________ “Yes”.