COM2206-Interpersonal Communication-CH8

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Across
  1. 3. A listening response in which the listener offers an interpretation of a speaker's message.
  2. 6. A listening response that appraises a sender's thoughts or behaviors and implies that the person evaluating is qualified to pass judgement on the other.
  3. 8. (Two words- no space) Careful and thoughtful attention and responses to others' messages.
  4. 9. A stage in the listening process in which the receiver attaches meaning to a message.
  5. 10. (Two words- no space) A listening style that is primarily concerned with efficiency.
  6. 16. The process of receiving and responding to others' messages.
  7. 17. (Two words- no space) Reacting to others' messages automatically and routinely, without much mental involvement.
  8. 18. (Two words- no space) The degree of congruence between what a listener understands and what the message-sender was attempting to communicate.
  9. 20. A phase of the listening process in which a message is recalled.
  10. 22. (Two words- no space) Questions that are disguised attempts to send a message rather than elicit information.
  11. 23. (Two words- no space) A style of listening that emphasizes hearing all details of a message and then assessing it from a variety of perspectives.
  12. 24. A listening response in which the receiver offers suggestions about how the speaker should deal with a problem.
  13. 25. Restating a speaker's thoughts and feeling in the listener's own words.
Down
  1. 1. The first stage in the listening process in which sound waves are received by a communicator.
  2. 2. (Two words- no space) Questions that allow for a variety of extended responses.
  3. 4. (Two words- no space) Questions that limit the range of possible responses, such as questions that seek a yes-or-no answer.
  4. 5. A phase of the listening process in which feedback occurs, offering evidence that the message has been received.
  5. 7. (Two words- no space) Genuine attempts to elicit information from others.
  6. 11. A listening response in which the receiver reveals her or his solidarity with the speaker's situation.
  7. 12. (Two words- no space) A listening style that involves evaluating the content of a message.
  8. 13. (Two words- no space) A listening style that is primarily concerned with emotionally connecting with others.
  9. 14. A phase of the listening process in which the communicator focus on a message, excluding other messages.
  10. 15. (Two words- no space) Staying attentive and nonverbally responsive without offering verbal feedback.
  11. 19. A listening response in which the receiver seeks additional information from the sender.
  12. 21. A listening response that conveys identification with a speaker's perceptions and emotions.