Comm 390 Conflict Management Chapters 1-4

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Across
  1. 2. A type of goal that deals with one’s sense of self-worth, pride, self-respect or power
  2. 8. Theories that focus attention on the communication and interactions among people rather than on the individual
  3. 9. Goals are more or less positive or more or less negatively related and the actions are more or less effective
  4. 10. An event that precipitates conflict and usually is directly related to the topic
  5. 13. Deep seated beliefs about right and wrong
  6. 16. A skill all effective conflict managers need to have that involves moving ahead into a different and more productive path
  7. 19. A personal association for a word
  8. 22. A type of conflict in which interpersonal conflict does not yet exist
  9. 25. A type of goal that deals with who the parties are to each other
  10. 28. behaviors are caused by a situation outside the individual’s control
  11. 29. What one “says” the goal was during a conflict
  12. 30. A theory that explains that we anticipate how people will act by looking at the relationship we share, our views of that person, and the situation
  13. 31. An overarching set of beliefs about how the world works and one’s place in it
  14. 33. Begrudging compliance, perhaps with a plan to get even
  15. 38. behavior that arises from the other person’s personality, values, or characteristics
  16. 39. Encompass the concept that the goals of all parties in a conflict might be met if creative strategies are applied to the problem
  17. 40. Anything someone perceives to be in limited supply
Down
  1. 1. A moment when how one responds can change the entire direction of a relationship
  2. 3. Defending one’s positions and attacking the other party’s positions
  3. 4. A theory that suggests that within a system there are forces that drive conflicts and forces that restrain them proposed by Lewin
  4. 5. A type of conflict that is defined as purely internal struggles about one’s goals
  5. 6. Occurs when we assign internal attributions to our successes
  6. 7. This type of interdependence can result from factors such as disliking another person or a competitive reward structure
  7. 11. A type of goal that relates to how things should be done
  8. 12. A climate in which individuals feels threatened and react to others negatively
  9. 14. Submission
  10. 15. Removing oneself from the controversy
  11. 17. Arises from a focus on the underlying needs (interests) of each of the parties rather than their surface demands (positions)
  12. 18. Communicating about communication
  13. 20. A desired condition
  14. 21. Assigning internal or external causation without a factual base
  15. 23. Management that includes any communication intended to move two peoples views of a situation closer together
  16. 24. The dictionary definition of a word
  17. 26. A type of goal that relates to tangible resources
  18. 27. Attacks others and their positions
  19. 32. What the conversation was about
  20. 34. A type of conflict that is defined as a struggle among a small number of interdependent people (usually two) arising from perceived interference with goal achievement
  21. 35. Resources in the competitive world often are viewed as _____.
  22. 36. A theory that conceived an internal struggle between the id and the superego
  23. 37. A theory that explains how people attempt to make sense of the world around them