Comment Class and other Definitions

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Across
  1. 5. Please do not call me at work again.
  2. 7. Account holder on first loan
  3. 10. customer is still in verification and they want to increase the loan amount
  4. 13. used to deposit and withdraw funds
  5. 14. Status Did you receive my Docs?
  6. 17. Prefunding, First time applicant
  7. 18. system or Risk department has declined a loan
  8. 20. This has been set due to a payment being stopped
  9. 22. Currently is not serviced
  10. 26. customer has made changes to the application
  11. 28. the period of time to wait until the original payment has been cleared
  12. 29. a loan repaid over time
  13. 31. an error has been submitted and needs further review
  14. 32. application is submitted through the decision engine.
Down
  1. 1. Customer no longer wants their loan and is within 5 bbd
  2. 2. How much is my finance Charge?
  3. 3. process of removing a bbf to allow the company to deposit and withdraw funds.
  4. 4. documents needed to be sent in for review
  5. 6. the correct process on how o handle specific situation
  6. 8. I want to process a payment
  7. 9. prospective customer that received a mailer
  8. 10. post usage
  9. 11. if an account is viewed as fraudulent
  10. 12. Opt out requests
  11. 15. updating personal information online
  12. 16. Code a 6 digit number needed to confirm email address and complete an application.
  13. 19. How come I have had to call back multiple times today to just get my question resolved.
  14. 21. what do I get if I complete the courses?
  15. 23. Requirements must be 18 years of age
  16. 24. due to a tornado I am unable to make my upcoming payment
  17. 25. When will my funds be deposited?
  18. 27. no outstanding loan
  19. 30. questions asked prior to taking payment
  20. 33. term used to describe the progression of the steps the customer goes through