Commercial Awareness

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Across
  1. 2. An employee rating, reserved for those who go above and beyond expectations
  2. 6. A reduction in workforce, without dismissal, resignation or retirement
  3. 7. Someone to impress with commercial thinking
  4. 10. Number of sales made against contacts made
  5. 11. A way promoting business for another product or department
  6. 12. An acronym for the amount of time spent on a customer call
  7. 14. The bottom line, measure of the profitability after all costs
Down
  1. 1. Year on year we keep our customers happy and loyal
  2. 3. Has a significant impact on service levels and workload
  3. 4. A Capita value relating to how we treat others
  4. 5. Group Finance Director
  5. 8. It is imperative we find the right people for the job
  6. 9. The top line figure which indicates the amount of money a company receives over a period
  7. 13. Capita was ranked ... in the Forbes worlds most innovative companies 2014
  8. 15. A way to reduce cost and preserve the environment