Commercial Crossword

6. financial protection for vehicles used by the business and its drivers
8. customer first behavior that uses foundational knowledge and expertise in combination with Knowledge Tool and other resources to come across as a trustworthy expert professional
11. Contractor, business class that is responsible for providing all material, labor, heavy equipment, tools, and services necessary for construction projects
13. owned and ran by one person, no legal distinction between the owner and the business
14. entity owned by shareholders
16. customer first behavior that is the ability to remain calm and engaged when dealing with a difficult or frustrating situation
17. protects against losses from client claims against the business such as negligence, copyright infringement, or personal injury
18. business class that performs general home repairs and maintenance
20. legally required policy used to protect goods when hauled or transported

1. helps cover medical expenses for an employee who is injured on the job
2. provides financial protection against losses stemming from normal business operations such as property damage, physical injury, defense costs, etc.
3. provides coverage for small businesses
4. business class that completes yard and garden maintenance; may also recommend, design, and install gardens, lawns, patios, or other outdoor spaces.
5. business entity that protects its owners from personal responsibility for its debts or liabilities
7. customer first behavior that shows concern and understanding for the customer’s situation by telling them how the options and solutions you are providing best meets their needs
8. Knowledge Tool
9. describes any organization formed to conduct business
10. provides additional or expanded coverage once the limits of a primary policy have been reached
12. customer first behavior that listens to understand and respond in a clear, professional, and relatable way, setting expectations for what will happen next.
15. customer first behavior that offers useful advice or information while resolving all customer needs
19. approach we use that aligns with the commercial culture we continuously foster