communicate

4. Non-verbal communication in the workplace can include facial...........
6. The most obvious sign of conflict is a change in..........
8. Good communication skills will enhance customer..........
9. The same words spoken in different tones can convey quite different..........
10. Situations where one person misunderstands what another person has said can lead to..........

1. Who makes the final decisions in a workplace the..........
2. Verbal communication in the workplace can include face to..........
3. A positive, enthusiastic tone can affect the entire salon/shop..........
5. The most common way we deliver a message in person is by..........
7. Paraphrasing is a brief response you give back to the speaker by repeating the message you received in your own..........