Communicate and Work Effectively

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Across
  1. 2. first greeting
  2. 4. covered by industry awards
  3. 5. restricted to a wheelchair
  4. 8. look and feel of a place
  5. 10. consists of many people
  6. 11. client's want
  7. 12. a method of payment
  8. 13. not part of the normal ageing process
Down
  1. 1. a question that repeats what has been said
  2. 2. responsibilities for social concerns
  3. 3. 7% of communication
  4. 6. you have been asked to perform a task
  5. 7. a means of organising people
  6. 9. 5th stage of ages of life