Communicate Professionally in a Healthcare Setting

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Across
  1. 2. A theory stating that unless basic human needs within a hierarchy are met, humans cannot experience higher levels of psychological and self-fulfillment needs.
  2. 5. an artificial body part, such as a leg, a heart, or a breast implant.
  3. 12. A legal record of patient care completed in a paper chart or electronic health record (EHR).
  4. 14. A standard for recording time that avoids confusion between daytime and nighttime hours because each hour of the day is represented by a number ranging from 0000 to 2459.
  5. 16. A human emotional need for interpersonal relationships, connectedness, and being part of a group.
  6. 17. Communication that includes body language and facial expressions, tone of voice, and pace of the conversation.
  7. 19. Adults aged 65 years old or older.
  8. 23. a feeding tube that's inserted through the skin and stomach wall directly into the stomach
  9. 25. a container used to collect urine
  10. 26. A standardized assessment tool for all residents of long-term care facilities certified to receive reimbursement by Medicare or Medicaid.
  11. 28. Stress management techniques that focus on reducing muscle tension and using mental imagery to induce calmness.
  12. 30. A stress management technique focused on becoming aware of one’s breathing.
  13. 32. A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.
  14. 33. Each individual’s right to self-determination and decision-making based on their unique values, beliefs, and preferences.
  15. 36. a chronic metabolic disease that occurs when the body's blood sugar levels are too high
  16. 37. A way of conveying information that describes the facts and the sender’s feelings without disrespecting the receiver’s feelings.
  17. 40. a shallow vessel used by a bedridden person for urination or defecation
  18. 41. the surgical removal of all or part of a limb or extremity
  19. 43. Daily basic tasks that are fundamental to everyday functioning (e.g., hygiene, elimination, dressing, eating, ambulating/moving). Also called ADLs.
  20. 44. A method of therapeutic communication used to connect with someone who has moderate to late-stage dementia and avoid agitation.
  21. 45. Health care that addresses a patient’s physical, emotional, social, and spiritual needs.
  22. 46. Individuals who come across as advocating for their own rights when communicating despite possibly violating the rights of others.
  23. 47. Orders regarding what the resident is permitted to eat and drink.
  24. 50. Individuals who respect the rights of others while also standing up for their own ideas and rights when communicating.
  25. 51. Unshakable beliefs in something that isn’t true or based on reality.
  26. 52. Individuals who put the rights of others before their own when communicating.
Down
  1. 1. a device that helps move people who need more support than caregivers can provide manually
  2. 3. The body’s response to stress that can include irritability, sweaty palms, a racing heart, difficulty concentrating, and impaired sleep.
  3. 4. medical abbreviation that stands for “nil per os,” a Latin term that means “nothing by mouth”
  4. 6. Information reported by clients or their family members referred to as “symptoms.” An example of subjective information is the resident stating, “I have a headache.”
  5. 7. lack of voluntary control over urination or defecation
  6. 8. A type of professional communication used with patients defined as the purposeful, interpersonal, information-transmitting process through words and behaviors based on both parties’ knowledge, attitudes, and skills that leads to patient understanding and participation.
  7. 9. Listening that occurs when we are not interested in listening to the other person or we assume we correctly understand what the person is communicating without verifying their message.
  8. 10. listening Listening that occurs when we are primarily focused on sharing our own point of view instead of listening to someone else.
  9. 11. a device that gives support to maintain balance or stability while walking
  10. 13. a medical device that provides supplemental oxygen to patients through their nose
  11. 15. Behaviors that fall along a continuum ranging from verbal threats and motor restlessness to harmful aggressive and destructive behaviors.
  12. 18. Anything that can be observed through sight, touch, hearing, or smell, referred to as “signs.” An example of objective information is the client’s temperature was 98.6 degrees Fahrenheit.
  13. 20. Stockings for non-ambulatory patients to prevent blood clots; stands for “thromboembolic deterrent”
  14. 21. A condition where a person senses things such as visions, sounds, or smells that seem real but are not.
  15. 22. Oral communication between care providers that follows a structured format and typically occurs at the start and end of every shift.
  16. 24. Objective information obtained through the senses of sight, hearing, smell, or touch.
  17. 27. A condition with difficulty processing what one is hearing or responding to questions due to dementia, brain injuries, or strokes.
  18. 29. Subjective information reported by clients or their family members. Symptoms are documented by using quotes around the exact words expressed by the client or their family member. For example, the client reported, “I have a headache.”
  19. 31. Listening while communicating verbally and nonverbally that we are interested in what the other person is saying and also verifying our understanding with the speaker.
  20. 34. a portable toilet that can be placed next to a bed for people who have trouble getting to the bathroom
  21. 35. Assistance the resident requires for urinating and passing stool.
  22. 38. a small electronic device that helps people with hearing loss by making sounds louder
  23. 39. The act of attacking without provocation.
  24. 42. Assistance the patient requires to be moved from one location to another, such as from the bed to a chair.
  25. 48. a walking stick used as a crutch or mobility aid
  26. 49. a medical condition that occurs when blood flow to the brain is lost, damaging brain tissue