communicating and understanding the person

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Across
  1. 2. communication using written or spoken words
  2. 9. exchange of information
  3. 13. health problem that can be treated by nursing measures
  4. 15. spiritual beliefs, needs, and practices
  5. 16. a report that the nurse gives at the end of the shift
  6. 19. communication that does not use words
  7. 20. activities of daily living
  8. 21. legal account of person's condition and response to treatment and care
Down
  1. 1. characteristics of a group of people
  2. 3. information that is seen, heard, felt, or smelled by an observer
  3. 4. written guide about the person's nursing care
  4. 5. any lost, absent or impaired physical and mental function
  5. 6. electronic version of medical record
  6. 7. messages sent through facial expressions, gestures, posture, etc.
  7. 8. concept that considers the whole person
  8. 9. being unable to respond to stimuli
  9. 10. method nurses use to plan and deliver nursing care; 5 steps
  10. 11. uses the senses to collect information
  11. 12. setting priorities and goals
  12. 14. something necessary or desired for maintaining life and mental wellbeing
  13. 17. written account of care and observations
  14. 18. things a person tells you about that you cannot observe through senses