Communicating as a Leader

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Across
  1. 4. The feeling of just wanting to get on with it
  2. 6. a view characterized by the treatment of the whole person, taking into account mental and social factors
  3. 8. Shows that you understand a person's feelings and have empathy
  4. 9. able to be relied on
  5. 10. approachable, friendly and easy to talk to
  6. 11. Not influenced by personal feelings or opinions in considering and representing facts
  7. 12. Something that takes your attention away
  8. 14. Too much to handle
Down
  1. 1. Thinking you already know what someone is going to say
  2. 2. you invite trust by revealing that you have nothing to hide
  3. 3. Shows that you understand what is being said
  4. 5. being able to respond or react quickly
  5. 7. directives are worded in such a way that the receiver understands the same thing which the sender wants to convey
  6. 8. Shows that you are listening, and helps clarify the message you received
  7. 13. The feeling of being overwhelmed or unable to cope with mental or emotional pressure