Communicating effectively with people

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Across
  1. 2. be flexible in organising appointments around a person's religious
  2. 3. barriers to effective communication are sometimes called
  3. 6. messages sent back to the sender by the receiver
  4. 7. a noisy and distracting environment can be a barrier to effective communication
  5. 10. adapt your communication according to a person's
  6. 11. one aim of communication is to share
  7. 12. communication involves speaking and
  8. 13. differences in what can be a barrier to hearing a message
Down
  1. 1. messages are not always received in the way the sender intended
  2. 4. communication involves the sender and
  3. 5. can also be a barrier or noise to hearing a message
  4. 8. Be careful about talking about things that may be off limits and offend
  5. 9. face-to-face, emails and text messages are some communication what