Communication

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Across
  1. 1. how a person stands
  2. 3. repeating the message for clarification
  3. 4. 4th phase of developing relationships
  4. 10. movements of hands to communicate
  5. 11. individual avoids conflict
  6. 12. 1st part of Berlo's communication process
  7. 14. communication unspoken
  8. 15. expressing negative judgment
  9. 16. how a person walks
  10. 17. type of listening that includes eye contact
  11. 18. giving opinion to client
  12. 19. a question with how or this word is challenging
  13. 20. expressing positive judgment
Down
  1. 2. 1st phase of developing relationships
  2. 5. includes spoken & written word
  3. 6. honest and clear communication
  4. 7. attempt to reveal client's feelings in message
  5. 8. 4th part of Berlo's communication process
  6. 9. knowledge that message was understood
  7. 13. physical action to provide comfort