communication

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Across
  1. 3. Making changes to enhance work practices
  2. 6. Person you report problems or concerns to
  3. 7. Step-by-step instructions on how to complete tasks
  4. 8. Factors that prevent effective communication
  5. 9. Spoken communication using words
  6. 12. Keeping client information private and secure
  7. 14. Organisational rules that guide behaviour and decisions
  8. 15. To make something clear or easier to understand
  9. 18. Permission given by a person before procedures are carried out
  10. 20. Showing consideration and valuing others
  11. 21. Written or electronic records completed in the workplace
Down
  1. 1. Working together with colleagues to achieve goals
  2. 2. Information given to improve performance or understanding
  3. 4. Beliefs and values that influence communication
  4. 5. The process of sharing information with clients, colleagues and services
  5. 10. Being correct and free from errors
  6. 11. Actively hearing and understanding what someone is saying
  7. 13. Done at the correct or appropriate time
  8. 16. Disagreement or tension between people in the workplace
  9. 17. Communication without words such as body language
  10. 19. Industry-specific language used in communication