Communication and Conflict Management

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Across
  1. 4. Resolution strategy where one party pacifies another
  2. 5. Resolution strategy where parties are aware of conflict but do not attempt to resolve it
  3. 6. Conflict that is internal; struggle to clarify contradictory values
  4. 8. The communication mode used frequently for documentation
Down
  1. 1. Stage of conflict when action is taken
  2. 2. Resolution strategy where each party gives up something it wants of equal value
  3. 3. Conflict that occurs between two or more groups
  4. 5. Stage of conflict when conflict becomes emotionalized
  5. 7. Communication mode that relies on body language