Communication and customer service. (prepared by T. Pitterson)

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Across
  1. 3. a good listener shows good
  2. 6. The process in which information, ideas, and understanding are shared between two (or more) people.
  3. 8. The ability to hear and understand what the speaker is saying.
  4. 9. The highs and lows of the voice.
  5. 11. Customers may become frustrated with having to talk to a______.
  6. 12. Listening requires the listener to?
  7. 13. Allowing our eyes to make visual contact with someone else’s eyes.
  8. 15. Speaking, using words and terminology that others can comprehend
Down
  1. 1. A variation in the pitch, timing, or loudness of the voice.
  2. 2. Communicating by using the written word so that others can understand the intended message.
  3. 4. Your voice will sound friendlier if you have a?
  4. 5. A system in which a spoken message is recorded and stored in the recipient,s voice mailbox The recipient can later retrieve the audible message
  5. 7. words to avoid when dealing with customers
  6. 9. A power phrase.
  7. 10. expression A method of communication
  8. 14. An emerging method of communication that businesses are using at an increasing level is