Communication Crossword Pt2

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Across
  1. 3. Special features in a book such as tables of contents, indexes and __________ are to help readers locate information
  2. 5. Talking or texting on the phone in front of coworkers, supervisors, and customers is considered rude and ______________
  3. 8. Anything that interferes with the message being heard or understood is considered ______________
Down
  1. 1. An effective method of communicating on the jobsite is to _________ eye contact if practical and encourage listeners to take notes
  2. 2. Informal written correspondence
  3. 4. The best way to make sure points are understood in an email is to write in a concise format using ___________ or numbered items
  4. 6. An alphabetical list of topics, along with the page numbers where each topic appears.
  5. 7. Legal documents that allow a task to be undertaken