Communication with the Customer - Crossword Puzzle

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Across
  1. 3. Good hygiene practices and dressing will leave a good first __________.
  2. 5. Telephone communication method uses not just verbal communication skills, but also _______ when taking telephone messages.
  3. 6. Being able to vary the tone of your voice to suit the context is a type of ______ communication skill.
  4. 9. A pro of telephone communication is that you are able to get an immediate ________.
  5. 10. Occurs when the receiver interprets a message differently from what the sender wanted to say.
Down
  1. 1. Telephone calls should be answered within how many rings?
  2. 2. Refers to a person's body language, hand gestures, facial expressions.
  3. 4. Communication among staff within an organisation is known as ________ communication.
  4. 7. Telephone communication may be ____ efficient for large groups.
  5. 8. Besides brushing your teeth, you should also _____ to prevent bad breath.