Communication in business

3. occurs when a sender manipulates information so the receiver will see it more favourably.
5. listening aims to produce trust and cooperation and involve the listener remains silent but paying close attention to the mood and words of the speaker. The _____ ______ may later paraphrase the speakers message and describe the speakers mood.
7. communications are those that take place within the business.
8. is presenting a message in a manner that causes someone else to support it.
11. a _____ is a simplified version of reality.
12. communication involves the flow of information between people of similar status, or position.
13. overload is an excess of information causing the reader to become overwhelmed and confused.
14. communication is the use of symbols to communicate.
15. business _________ state what an organisation expects to achieve over a set period.
19. individuals or groups with an interest in the future growth and success of the business. For example shareholders, managers, employees, customers, and suppliers, all have vested interest in the success of a business.
21. richness it describes the ability of a communication method to best convey a message.
23. communication an _______ ________ channel involves the business making use of unofficial means of exchanging information.
25. communication is written or oral use of words to communicate
26. language is the use of gestures, facial expressions, and posture to communicate.

1. communications are used by managers to pass on ideas and information inside and outside a business.
2. communication means that the information conveyed meets our standards of what we consider right or acceptable behaviour.
4. communication is any message that is not written or spoken.
6. are the actions that an organisation takes to achieve its specific objectives.
9. bulletin boards are display screens placed in foyers, lobbies, and offices that present information direct from head office management.
10. barries are anything that distorts or interrupts the message and its meaning.
16. communication is confirmed with how a business communicates with and is viewed by other businesses and stakeholders outside the business.
17. the ___________ is the unofficial and informal communication system which is superimposed on the formal network.
18. is the process through which people select, organise, and interpret information to create meaning.
20. communication involves direct word of mouth contact.
22. communications involves making use of the efficient communication channels of a business.
24. symbol / logo a _______ / _______ is a graphical representation that identifies a business product.