Communication in Customer Service

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Across
  1. 3. Customer comments used to improve products or service
  2. 5. Keeping information private
  3. 8. Hearing carefully what the customer says
  4. 9. Saying thank you
Down
  1. 1. Using your face or hands to show meaning
  2. 2. Asking for more details
  3. 3. Treating everyone the same
  4. 4. To help fix a problem
  5. 6. What you do after helping a customer
  6. 7. Showing you understand how someone feels