Communication, Negotiation, & Conflict Resolution

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Across
  1. 1. ___ communication is 7% of the communicated message.
  2. 3. A factor that interferes with communication on the sender’s side that involves inappropriate use of secondary language.
  3. 4. Turning thoughts into verbal or written communication.
  4. 8. Provision ___ (write out the number) states that the nurse collaborates with other health professionals and the public to protect human rights, promote health diplomacy, and reduce health disparities.
  5. 9. The involvement of a neutral third party to help both sides come to an agreement.
  6. 10. the Conflict An assertive personality style uses the ___ resolution strategy when they hold a one-on-one meeting to focus on the issue that caused the conflict.
Down
  1. 2. The COVID-19 pandemic created a lot of new ___ for communication in healthcare.
  2. 5. One key concept that makes a team successful and involves the interactive sharing of information.
  3. 6. A communication method that accounts for the majority of communication.
  4. 7. The fine line between assertive and aggressive communication.