Communication Skills

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Across
  1. 5. saying the opposite of what you really mean in order to insult someone
  2. 9. standing up for yourself in a respectful way
  3. 11. solving a problem in communication
  4. 12. saying something to make someone feel bad
  5. 13. standing up for yourself disrespectfully
  6. 14. a relationship with disrespect and no care
  7. 15. focusing on whose fault something is instead of solving a problem
  8. 16. failing to stay on the point of a discussion
Down
  1. 1. behaving like you know what someone is thinking
  2. 2. giving into pressure and going along with others
  3. 3. insulting someone with a disrespectful name
  4. 4. not sharing a preference because you think the other person knows what you think
  5. 6. easy ways to solve conflict before it gets worse
  6. 7. something that gets in the way of effective communication
  7. 8. a relationship that is respectful and caring
  8. 10. cutting in before the other person has finished speaking