Communication with customers

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Across
  1. 4. A reply or answer to a customer’s question or complaint.
  2. 6. Open and honest communication, with nothing hidden.
  3. 7. The quality of being easy to understand, without confusion.
  4. 8. The attitude or feeling expressed in spoken or written communication.
Down
  1. 1. A feeling of happiness or contentment with a product or service.
  2. 2. Information given by customers to a business about its products or services.
  3. 3. Understanding and sharing the feelings of another person.
  4. 5. The action of solving a problem or dealing with a customer complaint.