Competition Time

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Across
  1. 2. / They review our complaints
  2. 4. desk / policy around customer information
  3. 7. / Weekly on a thursday at 10am
  4. 8. / Minimum number of times to check C&Q daily
  5. 10. / Where to go for support
  6. 11. / Required time scale for cash cheques
  7. 14. / Fraudsters way of washing money
  8. 15. Club / Weekly audio no-one wants to be on
  9. 16. Outcome / What we want to achieve for our customers
  10. 18. Plans / Raised from weekly testing
  11. 19. / Delay device on tills
  12. 20. / Where you can deposit cash and coins
  13. 22. / Number of branches I look after
  14. 25. / They are at the heart of everything we do
  15. 26. / ICOB colour, worse then red
  16. 28. / A morning process
Down
  1. 1. / Safety alarm
  2. 3. / A green outcome is the best
  3. 5. / Compensation, refund, reimburse
  4. 6. India / They send our errors banking report
  5. 9. / An expression of dissatisfaction
  6. 11. / Bulk cash delivery or remittance
  7. 12. Swaby / Name of RQM
  8. 13. / When someone tries to get money from someone else's account
  9. 17. / Select a new account
  10. 21. Comms / Weekly cascade
  11. 23. Safe / 20% annual audit required
  12. 24. / Surname of Aimee
  13. 27. / Mark and Paula's Title