Complaints & SE's

123456789101112131415161718192021
Across
  1. 1. complaint involves a discharge trip
  2. 3. vehicle was not in proper working order
  3. 4. also known as SE
  4. 5. FCR
  5. 6. button select to file complaint
  6. 11. also referred to as grievances
  7. 12. the vehicle was unclean
  8. 13. protocols section c.1
  9. 14. click QC at the bottom of member trips tab
  10. 16. member cant get service in their area
  11. 18. complaint is with vehicle
  12. 19. the msr was rude to caller
  13. 21. ____-down the vehicle broke down
Down
  1. 2. the tp had issues navigating to/from
  2. 7. the TP was late
  3. 8. the TP got lost during/on the way
  4. 9. the member was being inappropriate
  5. 10. the vehicle was not properly marked
  6. 14. while inside the trip select QC
  7. 15. any reason not listed
  8. 17. complaint about driver behavior
  9. 20. the driver was rude or inappropriate