Complaints Handling for Specialists

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Across
  1. 2. The acronym for: Gesture of Good Will
  2. 3. The acronym for: Treating Customers Fairly
  3. 5. What does the acronym QA mean?
  4. 8. The acronym for: Barclays Africa Group Limited
  5. 9. The acronym for: Service Level Agreement
Down
  1. 1. The underlying cause of a problem which, if adequately addressed will prevent a recurrence of that problem
  2. 4. The acronym for: Root Cause Analysis
  3. 5. Is this statement a Complaint or Query: "The customer makes a general observation"
  4. 6. One of the channels of complaints
  5. 7. Is this statement a Complaint for a Query: "The customer is misinformed"
  6. 8. The acronym for: Business Unit
  7. 9. How many TCF outcomes are there?