Complaints Handling - Internal Process

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Across
  1. 2. The complaint is in favor of the Bank
  2. 6. The process to ensure that customer is always informed of the progress
  3. 8. The gathering of evidences from all concerned parties
  4. 9. Another word for complaint
  5. 11. A response that is sent to customers to inform them that we are still investigating their matter
Down
  1. 1. the final reply that the complaint's owner send to the customer who complained
  2. 3. internal platform to log a complaint
  3. 4. Let the customer know you receive his/her complaint
  4. 5. A quarterly reporting for complaints is being submitted to them
  5. 7. the feeling shared by the customer when he/she complains
  6. 10. When a complaint is in favor of the customer